Please be aware, once an order is placed, we can't cancel the order, as it begins processing immediately, however, once your order arrives to you, you may reach out to our support team in order to start the return process. Once you return your order, we can process a refund!
If you've selected Priority + Insured shipping, you will be given the option to have your order reshipped, or refunded if the order is lost in transit.
If you ordered using "Free Shipping" or "Priority Processing" we will reship your package if it is lost during transit.
We are proud to offer Australia Wide shipping services.
We have warehouses in the Australia ensuring fast and efficient order fulfillment. Your products will be shipped from the location that has stock available at the time of purchase.
LOST/MISSING PACKAGES
cwdae™ is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Shipping time varies by location. These are our estimates:
LOCATION ESTIMATED SHIPPING TIME
Australia 5-7 Business days
min delivery time -5 business days.
Max delivery time – 7 business days.
*This doesn’t include our 1 day processing time.
*All shipping times exclude clearance/customs delays
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
You will receive an email with a tracking number once your order is shipped.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
support@cwdae.com